Frequently Asked Questions

Do you accept insurance?

No. We are no longer accepting health insurance. We are now an out of network medical provider and you will need to submit claims on your own.

What does a visit look like?

Medical Appointments

We offer follow-up appointments to a small number of patients that last from 15-30 minutes.

Aesthetic Appointments

A credit card is required to secure your consultation. Your first consultation is free, any subsequent consultation incurs a $150 fee that will go towards any services purchased that day. A typical neuromodulator appointment is 15-30min, filler appointments 45-60min, Instalift 45-60min, microneedling 60min, SeruglowMD 30min, chemical peels 30min.

Injection Appointments

All PRP injections require 30 minutes for PRP preparation and the actual injection will take between 30-45 minutes. Plan on 60 minutes-75 minutes.

B12 injections 10min

Are labs still covered by insurance?

We hope routine blood work with Quest or Labcorp is covered by your insurance company, but it is the patients responsibility to check with their carrier. Often times a large bill for labs is due to lack of providing insurance information or a high deductible that has not been met yet. Some hormone panels we run are not covered by insurance, such as a salivary test or dried urine sample. Depending on insurance, Genova Tests may be covered in part by your insurance company. Genetic Testing is not covered by insurance.

How can I communicate with providers and staff?

If you need to ask your provider a medical question please use the portal. We ask for 48 hrs to respond to questions and refill requests.

If you need to speak with staff please email info@durhamhealthandwellness.com or call us.

Do you carry supplements in office?

Yes, we carry supplements for our patients. We have supplements in office for patient convenience and will have an online store as an option in the future. A sample of supplement companies we carry include: Apex Energetics, Microbiome Labs, Standard Process, Thorne Research, Designs for Health and Nordic Naturals.

Do you carry any skin care products in office?

Yes, we carry iS Clinical, NeoCutis, and Revision Skincare.

You have the right to receive a “Good Faith Estimate”

explaining how much your health care will cost

Under the law, health care providers need to give patients who don’t have certain types of

health care coverage or who are not using certain types of health care coverage an

estimate of their bill for health care items and services before those items or services are

provided.

• You have the right to receive a Good Faith Estimate for the total expected cost of

any health care items or services upon request or when scheduling such items or

services. This includes related costs like medical tests, prescription drugs,

equipment, and hospital fees.

• If you schedule a health care item or service at least 3 business days in advance,

make sure your health care provider or facility gives you a Good Faith Estimate in

writing within 1 business day after scheduling. If you schedule a health care item or

service at least 10 business days in advance, make sure your health care provider

or facility gives you a Good Faith Estimate in writing within 3 business days after

scheduling. You can also ask any health care provider or facility for a Good Faith

Estimate before you schedule an item or service. If you do, make sure the health

care provider or facility gives you a Good Faith Estimate in writing within 3

business days after you ask.

• If you receive a bill that is at least $400 more for any provider or facility than your

Good Faith Estimate from that provider or facility, you can dispute the bill.