Frequently Asked Questions

Do you accept insurance?

Yes, we accept most insurance plans.  Below is a sample of who we accept.  If you do not see your insurance listed below please call us. 


-Blue Cross Blue Shield (except BCBS Blue Local and Blue Value)

-United Health Care

-Cigna (except Cigna Connect)

-Medicare

-Duke Select

-Golden Rule

-Aetna

-Tricare

-State employee plan


What does a visit look like?

Medical Appointments

New patient appointments are between 50-60 minutes.  Follow-ups between 20-30 minutes.  Annual Wellness Exams between 30-40 minutes.


Aesthetic Appointments

Consultation is free and anywhere from 30-60 minutes depending on treatments.  PRP Facials and Microneedling require 60 -75 minutes. 


Injection Appointments

All PRP injections require 30 minutes for PRP preparation and the actual injection will take between 30-45 minutes.  Plan on 60 minutes-75 minutes.


IV Nutrition Appointments are typically 60-120 minutes depending on the IV for your needs. 

What are some tests you run that are not covered by insurance?

Some hormone panels we run are not covered by insurance, such as a salivary test or dried urine sample.  Depending on insurance, Genova Tests may be covered in part by your insurance company.  Genetic Testing is not covered by insurance. 

How can I communicate with providers and staff?

If you need to ask your provider a medical question please use the portal.   We ask for 48 hrs to respond to questions and refill requests. 


If you need to speak with staff please email info@durhamhealthandwellness.com or call us. 

Do you carry supplements in office?

Yes, we carry supplements for our patients.   We have supplements in office for patient convenience and will have an online store as an option in the future.  A sample of supplement companies we carry include: Apex Energetics, Microbiome, CW Hemp Oil, Standard Process, Thorne Research, Vital Proteins, and Nordic Naturals.  

Do you carry any skin care products in office?

Yes, we carry iS Clinical, NeoCutis, and Revision Skincare.